Refund Policy

Refund & Returns Policy

Last Updated: 21 July 2026

Our Refund Policy

Returns and exchanges are not available if you:

  • Ordered the wrong size
  • Ordered the wrong colour
  • Changed your mind
  • No longer want the item
  • Provided an incorrect delivery address

Please review all items purchased and your order details carefully before completing your purchase.

Damaged, Defective or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect due to a manufacturing error

you must contact us within 30 days of the delivery date.

To process your claim, please provide:

  • Your order number
  • A clear description of the issue
  • Clear photographs showing the defect or error

Where your claim is approved, we will provide one of the following at our discretion:

  • A free replacement

If multiple items in the same order are affected, we may request additional photographs showing all affected products together.

Lost Orders

If your order appears to be lost in transit, please contact us as soon as possible.

We will investigate the shipment with the carrier and, where appropriate, arrange a replacement. Claims for lost orders should be reported within 30 days of the estimated delivery date.

Cancellations

We do not offer cancellations our products.

Incorrect Delivery Address

Customers are responsible for ensuring their shipping address is accurate before placing an order.

If an incorrect or incomplete address is provided and an order cannot be delivered, we cannot offer a free replacement. Where possible, a replacement order may be arranged at the customer’s expense.

Print Placement & Manufacturing Tolerances

Minor differences in print placement, colour, print appearance, the finished product, and normal manufacturing tolerances are not considered defects and are not eligible for a refund or replacement.

Contact Us

To report an issue with your order, please contact us via our Contact page and include:

  • Order number
  • Full name
  • Description of the issue
  • Clear photographs (where applicable)

We aim to respond to all claims as quickly as possible.

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